Client Criteria
Any client wishing to hire our vehicles must be over 23 years of age and have held a full drivers license for at least 1 year. A valid DRIVERS LICENSE, CREDIT CARD (NOT DEBIT CARD) and PASSPORT will be required for presentation to our representative before renting the vehicles in order to validate the rental terms of all our vehicles.
General Terms
Roof Racks are not available. Cars are reserved by groups, the model quoted is an example of the car size and we reserve the right to substitute an alternative model in the same group where necessary.
The vehicles are parked at the airport and are collected and returned at the same car park (Park 2) If a vehicle is returned to another car park the client will be charged accordingly to the time parked.
If a client is dissatisfied in any way with the condition of the vehicle, this must be reported straight away to the Zitauto representative. If needed the car can be changed at the beginning of the rental.
What Is Included
Our rates include unlimited mileage, in addition, the following items are included in our car hire rates. This information is for general guidance only since many items may depend on the specific vehicle type you wish to hire in Portugal. All required car hire insurances.
NON WAIVABLE RESPONSIBILITY applies for the insurance of the vehicles:
Excess insurance of up to €1500 applies to Group H and L - option of taking extra insurance - €20 per week
Excess insurance of up to €2500 applies to Group D, J, M and F - option of taking extra insurance - €30 per week
Excess insurance of up to €3000 applies to Group Y, X, I and K - option of taking extra insurance - €40 per week
Buy-out of the Vehicle's Insurance Excess. The car hire vehicles are sold with an insurance excess. This is explained in the section Whats's Not Included? below.
When you collect the car hire at Faro, you may be asked to leave a credit card imprint as a guarantee for fuel deposit and excess insurance. Providing you return the vehicle undamaged at the end of the car hire and with the correct amount of fuel as on collection, this will be returned to the client on return. In the unlikely event that you damage the car hire vehicle, your maximum liability is limited to the car hire insurance excess value as detailed above. Buying out the insurance excess for each car is explained in detail in our section What's Not Included?
Our car hire rates at are fully inclusive of local sales and airport taxes.
Additional Drivers: You may add additional drivers to your car hire on arrival in Portugal at no extra cost.
What Is Not Included
Fuel is not included! The fuel that you consume during your car hire is obviously not included in our our published car hire rates! On arrival at the car hire station, you will collect the car hire vehicle with an agreed amount of fuel by both parties. At the end of the car hire, return the car hire vehicle with the same amount of fuel or a charge to the difference will be charged.
All inclusive Super CDW insurance excess is not a "licence to kill" and you will still be responsible for items like tyres, wheels, windows, wing mirrors, damages inside the car, lost coded keys or damage to the underside of the car hire vehicle. The car hire company may still require you to leave a credit card imprint to cover extensions to your car hire contract or traffic fines. - see below.
Lost Car Hire Vehicle Keys
Vehicle keys are chip-coded and are costly and timely items to replace. If you lose the car hire vehicle's key, you will be obliged to pay for its replacement (approximately EUR 175.00) plus any associated transport costs in connecting you with a new vehicle key. More importantly, your holiday car hire in Portugal may be seriously affected while you wait for a new key to be prepared for your car hire vehicle. Please take good care of the car hire vehicle key while you're on holiday in Portugal!
Using The Wrong Fuel Type For Your Car Hire Vehicle
Putting gasoline into a diesel car (or vice versa) requires the engine to be stripped down and cleaned. If you put the wrong fuel into the car, expect a hefty garage bill and several days with your car "off-the-road" while the car is repaired.
Blow-Outs Are At Your Own Risk
If you have a puncture during the rental the car hire company will hold you responsible for the repair/replacement cost. All our cars are delivered with a road-worthy set of tyres which are inspected prior to each delivery. Typically, bad parking or driving off-road are the most common causes of punctures during a rental period.
Off-Road Or Negligent Use
Our car hire vehicles in Portugal are rented for use on the public highways of Portugal. They cannot be used off-road. Although a very rare ocurrance, we'd like you to be aware that damage to the underside of the car hire vehicle is frequently caused by negligent driving or off-road which is your responsibility. Any accident caused by the driver under the influence of alcohol/drugs, or when no other vehicle is involved is considered negligent use.
Traffic Fines
Traffic fines, speeding tickets incurred at the wheel of your car are at your own risk.
Vehicle Glass & Locks
It is a sad reality that in most holiday resorts in Portugal, auto-theft is a day-to-day ocurrance. If you park up the car hire vehicle with personal items inside and, as a consequence, the glass or locks are damaged in an attempt to steal your personal effects, you will be responsible for the associated repair costs to the car hire vehicle. We strongly recommend that you park the vehicle in supervised car parks/garages and never leave any personal item inside the car hire vehicle.
Damage To The Vehicle's Underside
Damage to the vehicle's underside is the responsibility of the renter. Although a very rare ocurrance, damage caused by driving off-road, impacts from rocks or other items to the underside can cause considerable damage to the vehicle. If this situation arises, you will be responsible for the repair costs.
The Following Items Can Be Added To Your Car Hire Reservation In Portugal
Baby Seats: Baby seats are suitable for new-born babies until approximately 6 months of age. Baby seats are normally available on car hire vehicles on request. There is a charge of €20 per week for these seats which is payable on arrival in Portugal. You must reserve baby seats at the same time as you reserve your car hire.
Child seats: Child seats are suitable for young children from approximately 6 months of age until 2-3 years of age. Child seats are supplied for car hire vehicles on request. There is a charge of €20 per week for these seats which is payable on arrival in Portugal. You must reserve child seats at the same time as you reserve your car hire.
Booster Seats: Booster seats are suitable for young children. Booster seats are supplied for car hire vehicles on request. There is a charge of €10 per week for these seats which is payable on arrival at in Portugal. You must reserve booster seats at the same time as you reserve your car hire.
Cross Border Charges
You can take your car hire vehicle to tour outside of Portugal a distance of 100km only beyond the Portuguese border. You must however return to the car hire company in Portugal at the end of the car hire period. You may not rent vehicles one-way from Portugal, leaving them in another country.
Driving Into Spain
Please consult our local representative if you require to travel across the borders into Spain with regard to insurance required, accidents and vehicle recovery arrangements.
Links To External Websites
External links are selected and reviewed when the page is published. However, Zitauto Lda is not responsible for the content of external websites. This is because:
Zitauto Lda does not produce them or maintain/update them
Zitauto Lda cannot change them
they can be changed without Zitauto Lda knowledge or agreement.
Some of our external links may be to websites which also offer commercial services, such as online purchases.
The inclusion of a link to an external website from Zitauto Lda should not be understood to be an endorsement of that website or the site's owners (or their products/services).
Our Approach Linking To External Websites
We select links that are editorially relevant to the content they are linking from and are suitable for the likely audience.
These links are included for a number of reasons, including:
for further relevant information or other key source material, background information, useful practical information, or further informed comment.
We do not link to external sites in return for cash, services or any other consideration in kind.
We link to sites purely on editorial merit. These will most often be free to access, but users may sometimes be asked to register or subscribe before viewing content.
Dear visitors,
At Zitauto.com, we value transparency and integrity, offering fair pricing without surprises or hidden fees. Our aim is to ensure a simple and clear experience from the first contact to the final delivery. As a family business with a 36-year history, we prioritize honesty and quality above all, setting us apart from common deceptive practices in the industry.
Our pricing structure is straightforward and trustworthy, focused on your satisfaction and peace of mind. For any questions or assistance needs, we are here to help make your rental and travel experience memorable.
Contact us to start your vacation with the best experience possible.
We look forward to serving you soon!